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Doubling Revenue for OnDeck

400%

INCREASE IN DIGITAL SALES

700%

INCREASE IN RADIO RESPONSE RATES

target

The Challenge

OnDeck is one of Australia’s leading online lenders to small business. They have helped thousands of small business owner access capital to drive their business growth and enable more opportunities. At the core of OnDeck they are a data and analytics business that leverages cutting edge technology to provide a faster and simpler way for SMEs to access capital, than traditional lenders. OnDeck’s growth ambitions meant they needed to find a like-minded agency that understood and valued the importance of data, optimisation and growth as much as they did, to deliver against some aggressive growth targets.

 
Commas

UNDIVIDED have been pivotal in our strategic direction and success. Within six months the growth we discussed and envisioned has been exceeded and the foundations we’ve built are providing consistency in our monthly results. 

The team are highly motivated, experienced and above all else passionate about our success. They’re not just an agency, they’re an extension of our team.

Justin Brady – Marketing Director, OnDeck
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How We Did It

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Competitor Insights & Market Demand Mapping

We conducted in-depth analysis of competitor activities and market demand, identifying mediums that over-indexed for SMEs, allowing us to effectively communicate OnDeck's value proposition.

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Media Strategy

Drawing from over 5 years of historical media performance, we developed deep insights into customer behaviour and competitive dynamics. This informed a robust media strategy tailored to maximise ROI.

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Search

We completely revamped OnDeck’s Paid Search Strategy and implemented a new SEO program using cutting-edge programmatic SEO platforms, ensuring enhanced visibility and lead generation.

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Conversion Rate Optimisation

By auditing and optimising OnDeck's online customer journey, we streamlined the process, significantly improving conversion rates and driving more valuable interactions.

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Attribution Technology

Utilising our proprietary mediaPULSE technology, we analysed over 5 years of offline media data to uncover the true impact of radio and sales efforts. This provided actionable insights into the best-performing networks and informed detailed media strategies.

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Test & Learn Methodology

We implemented a rigorous test and learn approach, dedicating at least 10% of the monthly budget to high value media and creative tests. Successful outcomes from these tests were integrated into the control strategy, continuously improving performance and refining future planning.

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Creative Strategy

Informed by historic performance insights and leveraging our neuromarketing platform, we revitalised OnDeck's creative assets across radio, paid search, and social media. This ensured compelling messaging that resonated deeply with target audiences.